Using Information of an Informal Network to Evaluate Business Process Robustness
نویسندگان
چکیده
We consider the evaluation of a business process quality, in particular the evaluation of its robustness. By robustness, we mean robustness w.r.t. the risk of loosing knowledge of persons implied in the business process. We define metrics taking tacit knowledge into account. These metrics are based on the analysis of a social network underlying the process execution. We illustrate these metrics on a –real– application case: the evaluation of an IS project management business process.
منابع مشابه
Évaluation de la qualité d'un processus métier à l'aide d'nformations issues de réseaux informels
We consider the business process of the reversibility stage in an outsourced IT project management. We evaluate a facet of its quality: its robustness w.r.t. the risk of loosing (tacit) knowledge of the persons implied in the process. Based on the Goal-Question-Metric paradigm, we propose an approach for the definition of quality metrics covering the given operational requirements. The metrics ...
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